Privacy Policy
Effective Date: June 1 2025
RegenHairSolutions (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the confidentiality of your personal and health-related information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in accordance with the Health Insurance Portability and Accountability Act (HIPAA), applicable state privacy laws, and standard industry practices.
1. Information We Collect
When you use our website and services, we may collect the following types of information:
• Personal Information: Name, address, phone number, date of birth, email address.
• Medical Information (PHI): Health history, hair loss details, medication usage, provider communications.
• Payment Data: Billing address, credit/debit card information (processed securely via third-party payment processors).
• Technical Data: IP address, browser type, device ID, and other website usage information through cookies or analytics tools.
2. How We Use Your Information
We use your data for the following purposes:
• To provide telemedicine consultations and issue prescriptions via licensed healthcare providers.
• To process and fulfill product orders.
• To communicate with you regarding appointments, treatment plans, shipping updates, and marketing (where consented).
• To comply with legal obligations and maintain business records.
3. How We Share Your Information
We do not sell your information. We may share your data with:
• Licensed medical providers for consultation and prescription review.
• Partner pharmacies for prescription fulfillment.
• HIPAA-compliant third-party service providers (e.g., EHR, hosting, payment processing).
• Government authorities or law enforcement as required by law.
4. Your Rights
Depending on your jurisdiction, you have the right to:
• Access a copy of your personal and medical data.
• Request corrections to inaccurate or outdated information.
• Request deletion (unless retention is required by law).
• Restrict or object to certain data uses.
• Withdraw consent for marketing communications at any time.
To exercise your rights, email [email protected].
5. How We Protect Your Information
We use industry-standard safeguards including:
• HIPAA-compliant encrypted storage and secure cloud infrastructure.
• Access control protocols.
• Regular security audits of third-party vendors.
• SSL encryption during all data transmission.
6. Cookies & Tracking Technologies
We may use cookies, pixels, and analytics tools (such as Google Analytics or Facebook Pixel) to track website usage and optimize performance. You can manage cookies through your browser settings.
7. Third-Party Links
Our website may contain links to third-party sites (e.g., pharmacies, EHR platforms). We are not responsible for the privacy practices or content of those websites.
8. Data Retention
We retain user and medical information as long as required for regulatory, legal, or clinical purposes. Non-medical data may be retained for internal business use or deleted upon request.
9. Children’s Privacy
Our services are intended only for users 18 years or older. We do not knowingly collect personal information from children under 18.
10. Policy Updates
We may update this Privacy Policy at any time. Changes will be posted with an updated effective date. Continued use of the website constitutes your acceptance of the revised terms.
11. Contact Us
For privacy-related concerns or data requests, contact:
For questions, contact us at [email protected].
